Professional Network Services
three6five has the knowledge and skills to not only build a new network, but also support your existing infrastructure. We will work with you and your technical team to provide guidance on equipment and selection, network architecture, strategic design choices or product development.
We have a number of service offerings in this division, tailored to suit your every requirement.
You decide what level of support your business needs, and we provide it.
- Professional Services
- Network Operating Services
- Advanced Infrastructure Management
- Advanced Support
- Network Operations Centre
Our support engineers are ready to assist you telephonically on a 24/7 basis. All requests will be logged on our ticketing system to serve as a reference.
An escalation process is also in place to ensure issues are resolved as soon as possible. These requests are ad-hoc and no prior contract will be required.
This flexible offering provides access to highly skilled and certified engineers, by catering for once-off assistance to help design, implement and troubleshoot any network related issues. The service also offers on-site resources to help with general work, new project rollouts, remote hands and assistance with support related calls.
This service is designed to assist with the operational management of your IP network. This enables you to focus on your core business, instead of having to worry about the operational and business impact of poor network performance. This operational outsource is powered by three6five’s Mission Control.
This service allows you to retain responsibility and control of your network, with the ability to leverage the skills of a team of vendor-certified engineers. three6five Advanced Support compliments vendor support and provides a holistic approach to your vendor solution. This service would be co-termed with your vendor support contract.
three6five’s Network Operations Centre (NOC) is designed to provide afterhours call centre management and IT services on behalf of its customers’ support desks. Services range from handling service calls after hours – including on weekends and public holidays – to dispatching engineers and providing reporting.
Would you like to hear more about these services?
Contact us today and one of our experienced sales consultants will be in touch to discuss your business and technology needs.