Service Desk Solutions
three6five’s Service Desk Solutions is designed to provide afterhours call centre management and IT services on behalf of its customers’ support desks. We offer a range of services on behalf of our customers on a 24/7/365 basis to provide full availability on networks.
Services range from handling service calls after hours – including on weekends and public holidays – to dispatching engineers and providing reporting. three6five will tailor-make the service suite for each customer, dependent on their requirements, and will also offer the services on an ad-hoc basis where needed.
Call centre as a service is extremely scalable and can work across a range of company and support desk sizes. Incoming callers are not even aware that they are speaking to a third-party supplier. Where there is no existing system, we can help to create one. The call canter as a service provides huge human resource savings, as you only pay for the services used on a basis determined by your requirements.